Note: We do not pass your contact details or any other information about you as an individual to third parties of any kind (unless requested by you to do so, or unless required to do so by law), as detailed below.
IMPORTANT: The General Data Protection Regulation (GDPR) will apply in the UK from 25 May 2018. It will replace the 1998 Data Protection Act and introduce new rules on privacy notices, as well as processing and safeguarding personal data.
The GDPR (EU) is a regulation in EU law on data protection and privacy for all individuals within the European Union. It addresses the export of personal data outside the EU. The GDPR aims primarily to give control back to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.
For the GDPR the data controller is Darren Moulds at Biolink Limited, Halifax Way, Pocklington, York, YO42 1NR.
The information we collect
We will never collect any unnecessary personal data from you and do not process your information in any other way than already specified in this policy.
The personal data that we collect from you and process is:
- Business address
- Email Address
- Telephone Number
- Mobile Number (if applicable)
- Order History
We will collect information from you if you:
- contact us via post, email or telephone and provide any personal data
- place an order for products
- complete our online contact form
How we use your personal data
We collect your personal data in the performance of a contract and to provide you with our products and document updates
We use your personal information to answer your queries and provide industry specific advice
We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
We may also contact you for feedback on your use of our products and may need to use your information to send important notices, such as updated product content where there have been regulation/law revisions or changes to our terms, conditions and policies.
Who we disclose your personal data to
We will only pass on information about you as an individual to third parties to enable us to perform services requested by you or with your prior consent.
We take your privacy very seriously and will never disclosure, share or sell your data without your consent, unless required to do so by law.
You have the right to access any personal information that Biolink hold or process about you and to request information about you.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible, unless there is a valid reason for not doing so, at which point you will be notified
How Long We Keep Your Data
We only ever retain
personal information for as long as is necessary and we have strict review and
retention policies in place to meet these obligations. We are required under UK
tax law to keep your basic personal data (name, address, contact details)
for a minimum of 6 years following interaction after which time it will be
We use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Keeping information about you secure is very important to us. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do to at your own risk.
Any payment transactions will be encrypted, and servers/cloud are fully compliant.
Support and Questions
If you have any questions concerning anything, please contact:
Tel: 01759 303444
You can raise an independent complaint with the Information Commissioners Office (ICO).